FAQs

FAQs
FAQs
You have questions, we got answers!
General Information
What types of photography do you specialize in?
At ONE NINE SIX NINE Photography, we specialize in Headshots, Family Portraits, Lifestyle and Personal Branding Photography, and Senior Portraits. Each service is personalized to capture your unique story with creativity and professionalism.
How long have you been in business?
ONE NINE SIX NINE Photography officially started in the summer of 2024. While we are a new business, Ben, the owner, has been doing professional photography for several years, with his work published and exhibited.
Why is there not much variety in your portfolio?
We are brand new, and all our images come from real clients (some of whom are friends). If you’re willing to give us a chance and allow us to use your images in our portfolio, we’d be happy to extend a 50% discount on your session cost and 20% off any additional images you purchase.

Booking & Cancellation
How do I book a session?
Booking is easy! You can schedule your session directly through our website by clicking the 'Schedule A Session' button. We’ll confirm and set up a consultation to discuss your preferences and goals.
What is your booking and cancellation policy?
We require a $69.00 booking fee to secure your session. This fee is non-refundable but will be applied to the total session cost. If you need to cancel, we offer an 80% refund for cancellations made up to 24 hours before your session. Cancellations within 24 hours are not eligible for refunds.

Session Preparation & Expectations
What should I wear for my session?
For headshots, we recommend solid colors and avoiding busy patterns. For family or senior portraits, coordinating but not matching outfits works best. You can check our blog for detailed wardrobe tips tailored to each session type.
How long does a session last?
Session lengths vary based on the type of photography. Headshot sessions typically last 20-70 minutes depending on the package. Family and senior portrait sessions usually last 1-2 hours, while lifestyle and branding sessions vary depending on your needs.
How should I prepare for my session?
We recommend getting plenty of rest, staying hydrated, and avoiding any major skincare treatments right before your session. For headshots, make sure your hair and makeup are as you'd like them in the final images.

Images & Delivery
How many images will I receive?
For headshots, you’ll have up to 20 images to choose from, and each package includes a set number of professionally retouched images. For other services like family portraits or personal branding, the number of images varies based on the package. Please refer to the specific service page for detailed information about the number of images included in each session.
When will I receive my images?
You’ll have access to your gallery within 48-96 hours after your session. Professionally retouched images will be delivered within a week after you’ve made your selections.
What if I'm not happy with my images?
We offer a 100% satisfaction guarantee. If you're not happy, please give us a chance to make it right. We’ll do everything reasonable and humanly possible to correct any issues and ensure you're satisfied.

Additional Services & Offers
Do you offer professional retouching?
Yes, all selected images will undergo professional retouching. This ensures your photos look polished while maintaining a natural appearance. Check out our blog for more information on why professional retouching matters.
Can I purchase additional images?
Absolutely! The cost for additional images depends on your selected package. Often, it may be more cost-effective to upgrade your package rather than purchase individual images. Please refer to your package details for more information.
Do you offer prints or only digital images?
We always provide high-resolution digital images. However, depending on the session type, such as family or senior portraits, a variety of print products may be available for purchase through the gallery. During your consultation, we can discuss the options available based on your session, including prints and other custom products.
Do you offer on-location sessions?
Yes, we offer both studio and on-location sessions depending on your preference and the type of shoot. During your pre-session consultation, we can discuss the best setting for your needs.
Do you offer group discounts or corporate rates?
Yes, we offer discounts for group bookings and corporate headshots. Contact us directly for more information on group rates.
Do you offer gift certificates?
Yes, gift certificates are available! They make a perfect gift for friends or family members who are looking to capture their special moments.